I find that when I try to set up a screen capture and select window in the screen capture popup box, I only get a black screen so I select Monitor instead of window. I tried again today and the screen capture problem is reoccuring, both with the browsers and with Zoom. This was very frustrating as I was trying to produce a show and having these difficulties in the hour before the show while setting up my shots. In both cases, I had reset my preferences in Wirecast, shut down my computer and restarted and opened a brand new document. Later that same day, after my show, when I called back Telestream support again and had another rep take access of my computer with TeamViewer to show the Zoom screen capture issue, we could not replicate the problem. It would only see that content if Monitor was selected. And when I tried to switch to Window in the shot properties box, I couldn't get Wirecast to "see" the Zoom content in a window. I also found later the same day that when I tried to set up a screen capture of a Zoom call, once again, I had to select "monitor" instead of "window". This is very frustrating and time-consuming, and, based on what I'm reading on this forum, it appears that it may not be limited to my own computer. Only by selecting "Monitor" did the screen capture appear in the shot in Wirecast.Īnd then in the shot properties area, we found that we could change the properties of the shot from "monitor" to "window" in order to get Wirecast to recognize the content in a window. That didn't help either, because we still ended up with a black box for the shot in Wirecast. He also experimented with not choosing the "capture audio" box so as to not have the preview image disappear in the screen capture window.
He then found that if he selected "monitor" when setting up the screen capture, it would capture the content from my second monitor. But when he checked the "capture audio" box, the preview image in that window disappeared. The Telestream support rep accessed my computer via TeamViewer and after experimenting with work-arounds, first he found that when selecting the screen capture of Window of the browser, the small preview image of the browser appeared in the popup window to setup the screen capture as normal. I called Telestream support and reported this issue and was told they could not replicate the issue on their computer and that it appeared to be local to my own computer. When I tried to do a window screen capture using either Chrome or Firefox browsers, I was only getting a black box in Wirecast (I have done screen captures of browsers many times previously without issue). When I set that up, everything worked (in the User account).Īll of a sudden, this past week, I've been experiencing this problem in Wirecast 7.7. I was in a User account (recommended for security), but Toolbox wanted both Wirecast and Toolbox to Run As Administrator. After the rebuild, I had trouble getting Wirecast Toolbox working (the app that lets you 'take' shots using the keypad). Resetting Prefs would help for a short time, but the instability/freezing would return. Wirecast was becoming sluggish when going through menu items, then freezing. The browsers do show up in a Capture Type: Monitor. Alas, I really need it in a Window. Now, any open application shows up when I select it for the Capture Window except Chrome, Edge and Opera browsers. worked OK in a Capture Type: Window. And by "OK" I meant that I had to have Chrome open before launching Wirecast, or I'd have to go through the Configure settings to get Chrome to appear, but it always would. Beforethe clean install, Chrome, Edge, etc.
#Black box for windows 10 windows 10#
I just hit this problem after doing a Clean Install of Windows 10 to solve some other problems ( see below).
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